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Shipping Policy

Thank you for shopping at DMHUI SHOP! We are committed to providing fast and reliable shipping services to ensure you receive your products promptly and in excellent condition. Below are the details of our shipping policy:

1. Order Processing Time

  • Processing Time: All orders are processed within 1 business day after purchase (excluding weekends and public holidays).
  • Special Circumstances: During promotional events, holiday seasons, or stock shortages, processing times may be extended. If delays occur, we will notify you via email with updates.

2. Shipping Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 7-15 business days, depending on the destination.
  • Express Shipping: Estimated delivery within 3-5 business days.

Please note: Shipping times refer to the duration after an order has been dispatched and do not include processing time.

3. Shipping Fees

  • Base Shipping Fee: A standard base shipping fee applies to all orders.
  • Customizable Options: Customers can select their preferred shipping method during checkout. Additional charges for express or premium services will be displayed accordingly.
  • The exact shipping fee is calculated at checkout based on your delivery location and chosen method.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your package directly on our shipping partner's website. If you have any questions, please don’t hesitate to contact us via Contact Us.

5. International Orders

  • We ship internationally; however, please note that import duties, VAT, or other fees may apply based on your country’s regulations. These fees are not included in the shipping charges and must be paid by the customer directly to their local customs authority.
  • Please ensure accurate shipping details to avoid delays or additional charges caused by address errors.

6. Delayed or Lost Packages

  • If your package is delayed or not delivered within the estimated time frame, please contact us at Contact Us with your order details. We will assist in resolving the issue with the shipping carrier as quickly as possible.
  • DMHUI SHOP is not liable for delays caused by unforeseen circumstances (e.g., natural disasters, pandemics, etc.) or carrier-related issues, but we will do our best to assist.

7. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy.

If you have any further questions, feel free to reach out to us at sales3@dmhui.net. Thank you for choosing DMHUI SHOP!